“Don’t Make These 3 Crucial Errors When choosing Your Audio/Visual Installation Service”

We have been in the TV/AV industry for many years and work hard to ensure our standards are high and our charges are competitive.

Unfortunately there are many frustrating tactics that the ‘Cowboys’ of our industry use to cut corners and give the industry a bad name. We have highlighted a few here so you do not make these errors:

Error No. 1 Under-quoting and adding hidden extras at the end of the job

Rogue TV/AV companies advertise TV Aerials as low as £49 and once they have started the work add hidden extras at the end such as:

– Charge extra for waste removal

At DWS our installers tidy and dispose of any waste inclusive of their written estimate.

– Working at heights/above 1st floor

Our installers are all trained to work at heights and there is no extra charge for this

– Cabling necessary over the standard ‘X’ metres

Cable length and signal quality tests will be provided on a written estimate.

– Call out charges and VAT

Our installers provide a Free Estimate and fully inclusive written estimate with all parts and services and costs clearly stated

Error No. 2 Misdiagnosing faults

– The use of unfamiliar technical terminology to justify extra parts that may not be required or even supplied.

Our installers will use a clear ‘jargon free’ and written explanation of their estimates

– Replacing equipment that can be easily repaired

Our installers will provide you with the option and cost of replacing or repairing your equipment

– Supplying unrequited equipment, extending labour time or damaging existing parts to bump up the price.

At DWS our labour charge is inclusive and will not change as per our written estimate. Our Installers have proven over their years of service with us to be ethical and trustworthy

– Providing untrained/inexperienced installers

Our Installers are fully trained and have a minimum of 5 years experience. Our Family run business has been established for over 30 years and has been built on customer recommendation. 

Error No.3 Not guaranteeing works carried out - The use of cheap/low grade materials.

– The use of cheap/low grade materials.

We only use high quality graded cable and the leading high quality brands of materials to ensure value for money and an install that will withstand the test of time

 - Do not have an actual office address, many rogue installers will not answer your call once your payment has been made.

DWS has two offices located in Hertfordshire and London.

–  Rogue TV/AV companies use several different company names and websites and numbers to avoid being tracked down.

DWS has been established for many years and only operates under this name. 

 - Do not provide a receipt or guarantee

DWS installers will provide you with a receipt and guarantee covering all parts and services for 12 months.

 - Are not insured

DWS carries full public and employers liability, covering up to 5 million pounds.